“I was disappointed that [Mourinho’s comments] because, knowing the individuals, they are both highly thought of.
“They’ve got personal problems which I don’t need to relay, but sometimes a manager needs to be a psychologist as well, and also to be a counsellor because you can’t treat everybody in the team [the same], every manager must know that. Every player in a team is different.
“When you see what happened with Welsh football and Gary Speed, that brings it home to you that somebody can look on top of the world, with no problems, but [in reality] it’s quite different and that’s why we have a 24-hour counselling service.
“We get some 200 calls a year to those lines because a player could be out of the team, he could be injured. It’s a short-term career and we’re all human beings.
“I think that’s what management these days has to be. I’m not talking about being soft, I’m talking about being understanding.”